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Privacy Policy

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Your privacy matters

Clear information about your personal data

Redblock Branding Solutions respects your privacy and handles personal information in accordance with applicable South African data-protection law, including POPIA.

This policy explains what we collect through redblockdigital.co.za, why we use it, when it may be shared, how it is protected and the rights available to you.

Effective and last updated: 24 August 2026

1. Who is responsible for your information

Redblock Branding Solutions is responsible for personal information processed through this website.

Unit 60 Tannery Industrial Park, 309 Derdepoort Road, Silverton, Pretoria, South Africa
Telephone: 012 346 6119
WhatsApp: 071 137 8538
Email and privacy requests: hello@redblockmedia.co.za

2. Information you provide

When you contact us or request a quotation, we may collect:

  • your name and company or organisation;
  • email address and telephone or WhatsApp number;
  • your enquiry, message and project requirements;
  • artwork, photographs, PDFs or other files you choose to attach; and
  • related correspondence needed to respond or provide a service.

3. Technical information

The website may automatically collect limited technical information such as IP address, browser and device details, pages visited, referral source, date and time, cookie identifiers, interaction data, and form or security events.

Do not send banking information, card details, passwords or other confidential credentials through our website forms.

4. How we use personal information

  • Respond to enquiries and quotation requests.
  • Communicate about proposed or existing projects.
  • Prepare quotations and provide requested branding, printing or signage services.
  • Receive and review artwork or reference files.
  • Operate, secure, maintain and improve the website.
  • Prevent spam, fraud, misuse and unauthorised access.
  • Measure website performance and advertising conversions.
  • Maintain records required for operations, security, accounting, legal obligations or disputes.

We rely on an appropriate lawful justification, such as consent, steps taken at your request, performance of an agreement, legal obligations or legitimate business interests that do not unjustifiably override your rights.

5. Forms and uploaded files

Contact and quotation details are sent to Redblock and the submission text may be retained in the protected WordPress administration area so authorised staff can respond.

Quotation attachments are intended to be delivered to the authorised business mailbox, not retained as permanent public website files. Email systems, backups or business records may retain a copy where reasonably necessary.

6. Cookies and tracking

We use cookies and similar technologies for essential operation, security, analytics, advertising measurement and embedded features. Services may include Google Analytics, Tag Manager, Ads, reCAPTCHA, Meta measurement, Wordfence, Google Maps/Reviews, Trustindex, YouTube and WhatsApp.

You can manage cookies through your browser. Blocking them may affect website functionality.

7. Sharing and service providers

We do not sell personal information. Limited information may be shared with trusted hosting, email, IT, security, analytics, advertising, production, courier or professional service providers where reasonably necessary, or with authorities when required or permitted by law.

8. International processing

Some cloud, email, analytics, advertising or technology providers may process information outside South Africa. We take reasonable steps to use providers and arrangements intended to provide appropriate protection under applicable law.

9. Retention and deletion

We retain personal information only as long as reasonably necessary to answer an enquiry, prepare a quotation, provide a service, maintain security, meet legal or accounting obligations, or resolve disputes. Information no longer required should be securely deleted, destroyed or anonymised.

10. Security

Safeguards include controlled administrator access, two-factor authentication, website firewall and security controls, updates, backups and access restrictions. No internet or electronic storage system can be guaranteed completely secure.

11. Your rights

Subject to POPIA and other applicable law, you may ask whether we hold information about you, request access or correction, ask for deletion where appropriate, object to certain processing, withdraw consent, stop direct marketing, or complain to the Information Regulator.

Email requests to hello@redblockmedia.co.za. We may verify your identity before acting. Information Regulator details are available at inforegulator.org.za/contact-us.

12. Direct marketing

Submitting an enquiry does not automatically subscribe you to unrelated marketing. We may communicate about your enquiry, quotation or service request. Promotional communication will be sent only where permitted, and you may opt out.

13. Children and external services

Our services are primarily intended for businesses and adults. We do not knowingly request children's information without appropriate consent. External links and embedded services have their own privacy practices.

14. Changes to this policy

We may update this policy when our website, services, providers or legal obligations change. The current version will appear here with a revised “Last updated” date.

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If your order doesn’t meet agreed standards or expectations, we’ll redo the job at no additional cost to you.